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Delivery & Returns

Delivery
The minimum delivery quantity is a standard 9 litre case (12 bottles).
We will only deliver in full cases but these cases can be mixed.
Delivery is free to a single UK Mainland address.
We will endeavour to deliver your wine within 7 working days. In the event of a problem we will contact you to arrange a mutually acceptable date . If this cannot be done or we cannot supply a specific wine we will refund the cost of that wine if we have processed payment.

 

Delivery is to Mainland Great Britain. For deliveries to the Highlands, Islands and Northern Ireland please phone us on +44 (0) 1582 722 538 or email Sales@hallgartendruitt.co.uk before placing your order. We are unable to deliver to The Channel Islands,Republic Of
Ireland ,PO Boxes or Overseas.

 

We use a third party courier and are unable to specify delivery times. Delivery will be between 9am and 5.30 pm Monday to Friday. If the courier is unable to deliver due to no one being able to receive and sign for the delivery they will inform you by posting a card  through your letter box. It is your responsibility to arrange redelivery or collection with them.
 

Returns, Refunds Breakages.
In the event of a breakage we will normally be informed by the courier. However please inform us of any breakages immediately and without fail within 24hours. Please do not sign and accept any obviously broken shipments. We will refund the cost of the wine of any wines proven to be broken in transit. Please also check carefully number of cases delivered before signing as we will not be able to refund for missing cases if you have signed for their receipt.
If you receive any wine which is faulty please contact us and retain the wine as we may ask for the wine to be returned to us or we will pick up for analysis . We will refund the cost of the wine if deemed to be faulty.